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  1. Imagine Optic - Client Support
  2. General

General

General FAQ. Trouble checklists. Sign in to access detailed product information.

Getting help

  • What information is needed to get efficient help from Imagine Optic?
  • Checklist - First time installation trouble
  • Installation: Something doesn't work - Help!

Product return

  • Checklist - Recommissioning of repaired device
  • RMA Procedure
  • Shipping instructions

General software information

  • Moving to a new PC
  • Importing .has files into Matlab
  • File format overview
  • I lost my "Welcome" documentation. How can I get a new one?
  • I lost the CD for HASO installation. How can I proceed?

FAQ - HASO sensors

  • How to get customer support from Imagine Optic?
  • What is the damage threshold of a HASO?
  • What is the difference between spatial resolution and spatial sampling?
  • Is it possible to measure chromatic aberration?
  • How is the Shack Hartmann sensor calibrated?
  • What is the recommended interval between calibration checks?
See all 21 articles

Implementation and definition details

  • Wavefront orientation - sign convention
Imagine Optic - Client Support