Checklist - First time installation trouble

1. Are you trying to install the latest release of our software? Compare your version with this list.
• There's no point in trying to install an older version. It is not supported either.
• Sometimes there's more than one version number that matters. In most cases you'll want to compare the version of WaveSuite with the list above. This is the installer which will install the correct drivers and software according to the licenses encoded in the configuration file accompanying the device.
• If you want to update a custom build of our software please contact [e-mail] for advice.
2. Do you use a supported operating system?
• WinXP, Win7 are supported, some older sensors might only work with WinXp 32bit, some newer sensors only work with Win7.
• If you're using a 64bit system, please pay particular attention to the related instructions in the manual.
• Win8 never will never be supported.
• Win10 will be supported one day. There's no road map at the moment. If you have trouble using our hardware with Win10 you're on your own for the moment.
3. If the device was delivered with an interface card, did you install this card?
• Many of our sensors interfaced with USB3.0, Ethernet, or FireWire use this connection to its limits. The third party drivers we employ sometimes only work reliably with certain chipsets. That's why we include those interface cards with some types of our sensors.
• If your PC already comes with a native port, you can try to use it. Chances are that it might work. However, our support services only help to troubleshoot an installation using the interface card we supplied.
• If the native port doesn't work, try the interface card and reinstall the software completely.
4. Do you have the manual at hand? Follow the installation instructions.
• There are usually two manuals, one about using the software (reading it is important to correctly interpret results).
• The other manual is specific to the device you use. It contains a procedure to follow step by step to install the drivers needed to interface with the hardware. It is unlikely to get the device running without following this procedure.
5. If there was a previous version of our software installed:
• In case of HASO v3.1.1, you'll absolutely need to de-install it and any other software module from Imagine Optic.
• In case of HASO v3.0.9 or earlier, you'll absolutely need to de-install it and any other software module from Imagine Optic.
• WaveView and HASO v3.0.12 can coexist.
• Updating with WaveSuite usually works without de-installing the older version first.
6. If you're installing WaveKit, please note that support for Win7 64bit was added recently.
• If your configuration file was issued before November 2016 then it needs to be regenerated with 64bit support. Please request a new one from [e-mail].
7. This check list assumes:
• You connected all cables etc. correctly.
• You don't have an aggressive antivirus program or firewall blocking our software (Ethernet device are suceptible to be blocked by a firewall). Temporarily disable the firewall and antivirus program.
8. There's an FAQ for some types of sensors on the website. If you can find your sensor, please contact [e-mail] transmitting your serial number, so that we can enable access.

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