What information is needed to get efficient help from Imagine Optic?

To avoid spending time on a many interactions please have a look at these problem check lists beforehand. Our support service will ask you about it and act on your statements.

Checklist - First time installation trouble

Checklist - Recommission of repaired device

In your problem report, please include right away:

• The serial numbers of all devices concerned (including the serial numbers of device from other vendors if they are controlled by software from Imagine Optic).
• The version of your operating system (WinXP, Win7) and whether it is 32bit or 64bit.
• Any error message you encountered, when and under which condition the error message appeared
• The version and name of our software your using/installing. In case of the WaveView, WaveTune, WaveKit, WaveBio we also need the version of the installer called WaveSuite used. In some cases (e.g. WaveKit) it is important to know the version of any software use use to interact (e.g. LabView version, Matlab 64bit?).
• Screenshots are of tremendous help.