Concerning all our products using a USB3.0 connection (e.g. HASO4 1st)
The USB3.0 port on the computer must use a "Resnet/RESENAS" chipset.
Every sensor is delivered with a PCIe card providing such a USB3.0 port.
Other chipsets might do the job, but you're on your own to get them working with our hardware.
Please note that this compatibility is imposed by a 3rd party driver we use and therefore cannot be improved in the near future.
In case the installation for this driver fails, please install it manually from this link.